Frequently Asked Questions & Policies

 

  • How do I register?

To register, you need to create a profile on www.purplepepperz.com.  You will you’re your name, e-mail address, a password and a contact number.

 

  • How do I check out my order?
  1. To enter checkout, click on the ‘proceed to checkout’ button.
  2. Your product list will appear. Select the products you wish to buy and click on the check-out button on the bottom right of the page.
  3. You will need to make sure you are logged into your account.
  4. Complete all the relevant information required eg. Your address ect.
  5. Select your delivery address or create a new delivery address.
  6. Select your payment method.
  7. Click on ‘proceed’ if you are ready to complete the payment process
  8. A complete order summary will now display with all the details of your order. Please ensure that all information, including your delivery details is correct.

 

  • Why have I still not received the refund to my bank account?

Once you’ve received a Refund Confirmation email from us, you can rest assured that we have processed your refund. However, it may take an additional 5-10 business days for your financial institution to process the funds back into your account.

If the refund amount still isn’t reflected in your account 5 business days after receiving the Refund Confirmation email from us, you’re welcome to contact us on info@purplepepperz.com and we’ll gladly assist.

 

  • How long does it take for a refund to be processed once my return is processed?

Credits reflect within 48 hours, refunds may take a further 5-10 business day to reflect in your account.

 

Cancellations

  •  Can I cancel my order?

You are entitled to cancel your order prior to the point at which it is shipped for delivery. Should you wish to cancel your order thereafter you can do so in accordance with our returns policy and shipping will be at your costs.

 

  •  How do I cancel my order?

Send an email to info@purplepepperz.com to cancel an item or a complete order. If the order has not yet been processed, it can simply be cancelled. If it has been processed, you have the option of a credit or a full refund.

 

General

  •  What happens if an item is out of stock?

If an item becomes out of stock, we will contact you directly.  You then have the option to be refunded, or credited or wait until it comes into stock again.

 

Payments

  •   What are my payment options?

Payment can be made via:

  1. Credit / Debit / Chq Cards
  2. EFT (Electronic Funds Transfer)
  3. Direct Bank depos

 

NOTE:

  1. Please use ONLY your order number as the reference (for example 1234567).
  2. Please make the exact deposit amount. In other words the price of the goods ordered plus the shipping fee.
  3. Please retain your proof of deposit/transfer in case of queries.
  4. Direct Bank deposits please email the deposit slip to : info@purplepepperz.com

 

Banking Details:

Bank: FNB

Account Number: 62509550176

Branch Code: 250655

Account Type: Business Account / Chq

Account Holder: Purplepepperz.com

 

  • REF: your order or invoice number

 

Security

  •  Is it safe to shop with you (Security):

We take the security of your payment and personal information seriously.  We take every precaution to prevent the loss, misuse and alteration of all information under our control. When you submit sensitive information via our site, your information is protected both online and offline.

When our registration form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected using SSL. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. The servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our site, you can send an email to info@purplepepperz.com.

 

  •  How do I sign up for your newsletters?

If you would like to subscribe to our newsletters and be updated on all our offers, promotions you can go to our site www.purplepepperz.com and sign up at the newsletter option.

This privacy statement discloses the privacy practices for the Purplepepperz.com site.

We have agreed to notify you of the following when collecting your personal information:

  1. Our name and address;
  2. The purpose for which the information is being collected;
  3. The consequences of a failure to provide the requisite information;
  4. Any particular law authorising or requiring the collection of the information;
  5. Whether we intend to transfer the information to a third country or international organisation and the level of protection afforded to the information by the said third country or international organisation;
  6. Any further information such as:
  7. the recipient of the information or with whom the information may be shared;
  8. the nature and category of the information;
  9. your right of access to and the right to rectify that information;
  10. your right to object to the processing of your personal information; and

 

  • Information Collection And Use

The information we collect from you is collected for a specific, explicitly defined and lawful purpose related to the function and activity of Purplepepperz.com.  You acknowledge and agree that we may collect this information from you in connection with or as a consequence of your use of our site, including, without limitation, the supply of the online trading services to you.

We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way other than as disclosed in this privacy statement.

We collect information from our users at several different points on our site, on registration of our newsletters, onsite registration or on the check out or all orders. We also collect information from any form of correspondence, such as emails and telephone conversations, from you or from a third party about you. We may also collect information from you if you choose to partake in special promotions with third parties on our site. This information will be shared with that third party, but only with your consent and for the purpose of that promotion.

 

  • Registration

The Protection of Your Information

We hereby agree and/or undertake to process any and all personal information provided to us by yourself upon or during your use of this Site, such as that stipulated above, in accordance with the provisions of the Protection of Personal Information Act.

In order to use our site, you must first complete the registration form. When you register we collect personal information such as your name, address, email address, telephone and fax numbers. This information is used to contact you about the services on our site for which you have expressed interest. All information that is mandatory is made known on the registration form and is necessary to complete the registration process. You are encouraged to provide the additional, optional information specified on the registration form so we can provide you with a more personalized experience on our site.

We may, at our sole discretion, request additional personal information from you. You may be required to confirm and certify such details as your identity, address and contact information for security and verification reasons. This information may include copies of ID documents, passports, utility bills, licenses, rights to sell or distribute a particular item or product, legal or financial documentation, or any other documentation related to your use of this website (but not limited to this).

 

  • Cookies and other tracking technologies

A cookie is a small data file that writes to your device in order to collect and remember certain information including personally identifiable information about the user. Cookies are used, but without limitation, to store your Alias/Username and Password so that you do not need to type these in each time you log in or make a bid, thereby saving time whilst on our site. If you reject cookies, you may still browse our site. However, in order to log in and bid or sell, cookies are required to be turned on.

There are two sorts of cookies used on our site: session cookies and persistent cookies. Once you close your browser, the session cookie simply terminates, whereas the persistent cookie remains to enable us to track and target your interests to enhance your experience on our site.

 

  • Log Files

We collect statistical information about you from page hits. Every page, image or cgi program requested by your browser from our servers is logged in a log file, which also collects the following information: your remote IP address, the referring HTML page and the type of browser and computer that you are using. We use IP addresses to analyze trends, administer our site, track your movements, and gather broad demographic information for aggregate use. The statistical information we gather is used internally for marketing analysis. This information and IP addresses are not linked to personally identifiable information.

 

  • Newsletter

If you wish to subscribe to our newsletter, we ask for contact information such as email addresses. However, it is completely at your discretion to be removed from such a list as set out in our choice and opt-out section below.

 

  • Site and Services Updates

We also send you site and services announcement updates. You are able to un-subscribe from these should you wish to do so.

 

 Correction/Updating Personal Information:

If your personally identifiable information changes (such as your email address), or if you no longer desire to use our services, you may correct, update or remove your personal data provided to us. This can be done at the member information page or by emailing our Customer Support at info@purplepepperz.com

Should you wish us to remove your personal data provided to us, we will delete your account. However, records of your personal information will be retained for a period of 5 years as required for lawful purposes related to our functions and activities and for statistical purposes in accordance with the Protection of Personal Information Act. This information will merely be retained and not used, shared or sold.

 

  • Choice/Opt-out

If you no longer wish to receive our newsletter, information about products and services and special deals, surveys, or promotional materials from us or our partners you may opt-out of receiving these communications by following the unsubscribe instructions in the relevant email or by emailing us at  info@purplepepperz.com.

 

  • Anti-Spam Policy

Purplepepperz.com  is committed to permission-based email marketing practices, and have established this no-tolerance Anti-Spam Policy. Purplepepperz.com  may update this policy and provide notice of any changes on its home page. Your use of this website constitutes your acceptance of the terms and conditions of our Anti-Spam Policy.

Spam is commercial email or unsolicited bulk email, including junk mail, which has not been requested by the recipient. Spam is the opposite of permission-based email

Individuals who register on Purplepepperz.com, and provide their email address, give Purplepepperz.com permission to send information on Purplepepperz.com related information, products and services to said email address. In order to protect your privacy, Purplepepperz.com does not sell, share or trade our subscriber list with anyone for any reason and you may unsubscribe at any time.

 

  • Notification of Changes

If we decide to change our privacy statement, we will post those changes on our Homepage and in our newsletter so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we change the way we use your Personally Identifiable Information we will notify you by email in our newsletter. If you would like to opt out of having your information used in this new manner, we will ask you to contact us within a month and your information will not be used. If you do not contact us within that month, we will assume that you consent to have your information used in this new manner.

 

  • Contacting us

If you have any questions about this privacy statement, any questions regarding access to and the protection of your personal information, the practices of this site, or your dealings with us, you can contact us on info@purplepepperz.com